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YOUR NAME
123 Any Street
▪
Any Town, USA 55555 ▪
(555) 555-5555 ▪
123email@anyprovider.com
BANK BRANCH SUPERVISOR
Offering a solid
background in banking, including:
- Fourteen years of
comprehensive knowledge and experience within the
financial industry.
- Results-oriented
individual with a focus on client needs assessment and
fulfillment.
- Adept at establishing
and maintaining strong business relationships
longstanding.
- Effectively
communicate with all levels of management to accomplish
company goals.
PROFESSIONAL EXPERIENCE
Company, Town, XX
Date - Present
Job Title
- As part of a team of
supervisors, play a key role in the supervision of 72 staff
members assigned to provide reception desk coverage.
- Coordinated mail delivery
and pick-up, deliveries, petty cash services and travel
ticket deliveries.
- Supervise a staff of 20
reception service representatives ensuring employee training
and adherence to company policies, procedures and
guidelines.
- Played an integral role in
the development of the Departmental Procedures Manual.
- Conduct on-going customer
service training classes for reception service staff.
- Collaborate with several
General Service departments to ensure clients receive
quality service.
Company, Town, XX
Date - Date
Job Title
- Trained, supervised and
conducted annual performance appraisals for 4 departments.
- Developed Methods and
Procedures Manuals for all divisions.
- Interacted with in-house
and private auditing firms for compliance purposes.
- Supervised a staff of (15)
messengers and (12) transportation coordinators providing
security, pick-up and delivery of securities, mail, and
support service to multiple departments.
- Managed daily receipt,
certification and dispersing of $5 billion in physical
securities.
- Handled daily trade
settlements with NSCC and balancing of firms books for cash
transactions.
- Oversaw receive/delivery
and settlement of eligible securities for accounts with
Depository Trust Company's SDF/NDFS System.
Company, Town, XX
Date - Date
Job Title
- Directed the
Receive/Delivery Window Department and Messenger
Department/Transit Coordinator Unit supervising a staff of
(5) window clerks, (17) messengers and (15) Transit
Coordinators.
- Supervised the Money
Market Vault Department supervising a staff of 5 clerks
ensuring the timely processing of out box tickets presented
by Account Managers for deliveries, and proper adherence to
vault procedures.
- Collaborated with Control
Department to resolve discrepancies on vault positions from
daily statements.
- Managed the
Redemption/Transfer Department supervising a staff of 4
clerks.
- Ensured redemption reports
by maturity were reviewed for maturity presentments and
calculations for interest bearing securities.
- Oversaw the Transfer
Department ensuring the proper handling of receipt of
clients’ securities from Account Managers for transfer into
appropriate nominee name.
Company, Town, XX
Date - Date
Job Title
- Assessed and
delegating work assignments to ensure a sound and
productive work environment.
- Communicated
extensively with customers to address account related
issues.
- Researched and
gathered pertinent information; followed through with
preparation of call reports.
- Handled the daily
clearance of money market securities for various
accounts.
- Interfaced extensively
with customers to assist with diverse inquiries;
resolved problems.
- Balanced and prepared
reports and settlements of daily trade transactions.
- Co-developed and
implemented an internal computer system (SPOC) for
clearing trades which resulted in a 25% increase in
productivity.
EDUCATION
College, Town, XX
Degree Name, Major, Date
College, Town, XX
Degree Name, Major, Date
COMPUTER SKILLS
MS Word, Excel and Access
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