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YOUR NAME
123 Any Street,
Any Town, USA 55555
(555) 555-5555 *
123email@anyprovider.com
CUSTOMER SERVICE
REPRESENTATIVE
Offering 12
years of experience working in dynamic call centers and managing
account activities
PROFESSIONAL EXPERIENCE
Company, Town, XX Date - Date
Senior Account Manager
- Manage information on more
than 400 business accounts to ensure the accuracy of all
work orders.
- Facilitate communications
between customers and contractors to resolve issues while
building trust.
- Train, supervise and
evaluate crews in the field to ensure productivity, safety
and compliance.
- Rally all involved to work
as a team to ensure quality assurance satisfaction of tight
deadlines.
- Prepare detail logs and
status reports on all jobs for corporate and stakeholder
review.
Company, Town, XX Date - Date
Customer Service Representative
- Provided general technical
support and coordinated the shipment of replacement parts.
- Traced and resolved shipping
issues and reconciled invoicing discrepancies.
- Entered orders with 98%
accuracy utilizing a proprietary customer database.
- Processed customer
credit/debits, provided invoicing information and monitored
rebates.
- Trained new hires on
products, company policies and call center procedures.
- Recognized for achieving
best call quality and customer service excellence.
Company, Town, XX Date - Present
Customer Service Representative
- Delivered highly professional
customer service and increase customer satisfaction ratings.
- Recognized for contributing
to a successful one-call resolution program initiative.
- Provided effective and
timely resolution to accounts on diversified product
inquiries.
- Knowledgeably provide
information on new products and services.
- Utilized call center support
applications to access information and assist customers.
EDUCATION
College, Town, XX
Degree Name, Major, Date
COMPUTER SKILLS
MS Word, Excel and
PowerPoint
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