- A Customer Service Representative resume needs to show
what the service organization is about about and the types of customers such
as individual consumer (BtoC - Business To Consumer), online customer, mail
order / catalog orders, business customers (BtoB - Business to Business),
retail, wholesale, industrial, etc.
A resume for a customer service
agent or rep should show the customer service process, such as from a call
center or in person, how long it takes to provide the customer service from
point of intake to completion.
A Summary or Profile section is a
good idea because it will give the reader a sense for how well rounded and
qualified you are.
Achievements should focus on
customer satisfaction ratings, how many customer service issues are dealt
with and resolved daily, as well as the types of customer services issues
come through your department.
DEFINE THE TYPE OF CUSTOMER SERVICE POSITION YOU ARE SEEKING:
Customer Service Agent
Customer Service Associate
Customer Service Manager
Customer Service Representative
Call Center CSR Agent
Field Customer Service Coordinator
Here are sample
for a customer service resume:
Set goals for
______, develop _______ capabilities, and define how ______ translates to
improving the customer service experience.
________ practices that focus on the delivery of exceptional customer
service, ___________, and _______ to achieve business success.
implementation of _________ programs from point of planning through
groups and sales teams on _________.
and leadership to _____ in order to achieve ____, _____ and _____results.
Here are sample sentences for customer
service cover letters:
Thank you for taking the time to review
my resume in consideration for the Customer Service Manager position. I am
confident you will find my #_ years of experience in progressively senior level
roles a strong fit for the position.
I have a laser-focused interest in a position that
will leverage my unique background servicing customers from a in-bound call
center for __________ and my background developing _________ for the _______
industry. If the open position combines these specialized areas, then the
position is tailored made for someone with my background.
Here are key words /
for customer service reps:
Genuine interest in
helping and servicing others.
Patient with a willingness to be flexible to
Outstanding professional communication skills.
Confident demeanor that shows the customer
there is excellent support.
Excellent listening skills essential to
"hearing" customers concerns.
Proficient computer skills for word processing
and data entry.
Excellent ability to memorize details, events,
protocols, and guidelines.
A professional interest in learning about all