YOUR NAME
123 Any Street
Any Town, USA 55555
(555) 555-5555
123email@anyprovider.com
PC / HELP DESK
SUPPORT SPECIALIST
Offering accomplished experience,
credentials and technical expertise in the areas of PC and Desktop Support
across Windows Networks and Telecommunications. Offers a proficiency in PC
hardware and network client applications. Demonstrates proficient and expert
knowledge of current server, desktop and laptop hardware systems; network and
desktop operating systems and firm wide standard applications and utilities.
Skilled in communicating highly technical information to both technical and
non-technical personnel. Select areas of qualification include:
Tier 1 and
II Help Desk & Hardware Support • Peer-to-Peer User Groups •
Escalation Resolution •
Purchase Recommendations • Internal/ External Customer
Service •
Virus Removal •
System Upgrades
• Provide network administration to include LAN
troubleshooting and resolution.
• Support more than 400 end-users with computer, network systems and peripheral
devices.
• Manage the configuration and
performance management of all PC systems and
telecommunications.
• Maintains passwords, data integrity and file system
security for the desktop environment.
• Install, configure and
maintain back-end and front-end systems, as well as LAN and
WAN connection at remote site.
• Recommend hardware and
software solutions and upgrades using established
procurement processes.
• Establish, review, approve and
process quotes, requisitions and purchase order for capital
equipment.
Company, Town, US
date to date
Internal PC Support Specialist
• Provided functional and
technical support, troubleshooting and diagnosing hardware
and software problems, including desktop, laptop, WAN,
LAN, and remote systems.
• Assisted in the installation
and updating of software, as well as the setup and
troubleshooting of all equipment.
• Tracked and de-escalated
technology and both computer and telephone equipment
systems.
• Expertly installed, configured, monitored and troubleshot
PC's and related hardware on all OS platforms.
• Oversaw the investigation and resolution of hardware and
software issues both remotely and onsite.
• Collaborated with telecommunication team to troubleshoot
T1 lines and company-wide phone problems.
• Procured, received, documented
and tracked inventory of all computer equipment and software
licenses.
• Performed diagnostic testing on PC equipment and ensured
printers were up and running at all times.
• Resolved Windows and Internet Explorer issues on desktop
and laptop.
• Identified and
removed computer
viruses and provided major repairs in
accordance with outside vendors.
• Performed wiring and daily maintenance of internal
computer systems.
• Resolved Windows related issues, Internet Explorer issues
and other PC software related issues.
• Monitored and troubleshot LAN, installed and configured
routers and switches, and generated weekly reports Company, Town, US
date to date
PC Specialist / Support
Technician
• Installed, configured (using
imaging software), maintained and troubleshot applications.
• Provided second level support to Technical Support Center.
• Produced backup software for distribution and maintenance
all computers and peripherals.
• Ordered and distributed consumable supplies for
peripherals and oversaw all
computer repairs and
maintenance.
• Maintained accurate, complete and up-to-date inventory
records of all computers and printers.
• Coordinated the logistics of technology requirements and
setups during multiple office relocations.
TECHNICAL SKILLS
MS Word, Access, Excel,
PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton
Antivirus, Internet
